FDA DISCLAIMER: THESE PRODUCTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. THEY ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE OR PREVENT ANY DISEASE. IF YOU ARE PREGNANT, NURSING, TAKING ANY MEDICATIONS OR HAVE ANY MEDICAL CONDITIONS, CONSULT YOUR DOCTOR BEFORE USE. LEGAL AGE OF USE/CONSUMPTION IS 21 YEARS OF AGE
Shipping Policy
We only ship US domestic orders.
Currently, we cannot ship to the following: states of IN, WI, VT, AR, AL, RI, MS (county and city dependent); Sarasota County FL; Oceanside and San Diego County CA; Denver, Parker and Monument CO; Franklin NH; Alton, Edwardsville County & Jerseyville IL
We strongly advise you to check your city, state and county laws before purchasing.
Find out if Kratom is legal in your state here.
Shipping
We aim to ship the same day with orders typically shipped within 24 hours of each business day (order cut off 2:00pm PST Mon-Fri); however, this may be longer during large sales, promotions, product releases and holidays. A business day is considered as Monday through Friday, and does not include public holidays and weekends.
Once your order has shipped we will email you a tracking confirmation (if you do not receive a tracking number, check the spam mail folder in your email account).
Shipping delivery time varies depending on the method, destination, and shipping provider. If you need it faster, Priority & Fedex overnight options are available (location dependent). Please review the shipping at checkout.
We CANNOT guarantee the shipping provider will deliver your order within the stated delivery speeds.
Your shipment will arrive in a plain white/brown box with a shipping label. The contents are NOT displayed, neither is our company name. Rest assured your shipment is discreet.
Tracking your order
After your order has been fulfilled you will receive a confirmation email or SMS message with tracking information. Keep in mind that tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.
You can also find your tracking information in your order confirmation email or in your Hidden Valley Botanicals customer account under Order History.
Shipping Costs
Individual shipping costs are calculated based on delivery location and package weight. For an accurate cost please add your items and continue to checkout.
We offer free standard shipping on orders over $100.
Shipping Services
We offer the following shipping options. The availability of each service will be shown in the checkout and is dependent on the delivery location.
- FedEx Standard Overnight - COMING SOON
- FedEx 2-Day - COMING SOON
- USPS First Class Mail
- United States addresses ONLY:
- Domestic (continental)
- PO Boxes (some exclusions apply)
- Military
- Territories
- United States addresses ONLY:
Tracking your order
After your order has been fulfilled you will receive a confirmation email or SMS message with tracking information. Keep in mind that tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.
You can also find your tracking information in your order confirmation email or in your Hidden Valley Botanicals customer account under Order History.
Shipping Costs
Individual shipping costs are calculated based on delivery location and package weight. For an accurate cost please add your items and continue to checkout.
We offer free standard shipping on orders over $100.
Shipping Services
We offer the following shipping options. The availability of each service will be shown in the checkout and is dependent on the delivery location.
If your package is not insured, please contact Help Center with your order number and concerns. Please keep in mind if you opt out of Route on future orders Hidden Valley Botanicals will not be liable for missing, stolen or damaged packages as stated above.
Incorrect address
Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address.
If tracking shows your package is returned due to an incorrect or incomplete address, is marked as ‘unclaimed’ or ‘return to sender’, or has been deemed as undeliverable for any reason by the shipping provider, contact us as soon as possible.
Once the package has been delivered back to us we will process a new shipment once to the correct address or process a refund.
If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has shipped, submit a package intercept request to the relevant shipping provider for your order immediately.
FedEx Package Intercept: https://fedex.com/en-us/shipping/hold-at-location.html
USPS Package Intercept: https://www.usps.com/manage/package-intercept.htm
Incorrect or damaged orders
While we do try our best, we're only human and mistakes will happen! Do not worry, we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order.
Contact us
For more information about our shipping policy, if you have questions, or if you want to make a complaint, you can reach us through the Help Center helpcenter@hiddenvalleybotanicals.com.
Last updated 08/01/24